Refund Policy – Qtechsol
At Qtechsol, we are committed to delivering high-quality IT services that meet your expectations. We understand that situations may arise where adjustments are needed, and this Refund Policy explains the conditions under which refunds may be issued.
1. Service-Based Refunds
Since we provide service-based solutions (such as web development, app development, AI solutions, etc.), refunds are generally only applicable before any work has started. Once a project has begun and resources have been allocated, partial refunds may be considered based on the amount of work completed.
2. Eligibility for Refunds
Refund requests are evaluated individually and may be approved if:
- The service was not delivered as agreed
- The project was canceled before development work began
- Key project milestones were not met as defined in the agreement
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after the project has started
- Delays caused by lack of communication or feedback from the client
- Scope changes requested after project approval
4. Refund Processing Time
If a refund is approved, it will be processed within a reasonable timeframe. The actual time for the amount to reflect in your account may vary depending on your payment provider or bank.
5. Project Cancellations
If you wish to cancel a project, please notify us as early as possible. We will review the completed work and determine eligibility for a fair refund based on progress.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page.